About Nova Track

Experience unmatched transparency in tracking. Your trusted partner in shipment monitoring.

Discover Our Journey

Founded with a vision to revolutionize the logistics industry, Nova Track Logistics began its journey over a decade ago. Our commitment to providing cutting-edge tracking solutions has empowered countless businesses to monitor their shipments efficiently. Through innovation and dedication, we’ve grown into a trusted name in the courier tracking sector, adapting alongside technological advancements.

Over the years, we have proudly served a diverse range of clients, from local startups to multinational corporations. Our tailored solutions meet the unique needs of different industries, ensuring that each client can track their shipments in real-time. With our extensive experience, we have built lasting relationships based on trust and reliability.

Why Choose Nova Track Logistics?

01

Real-Time Tracking

Get instant updates on your shipments at any time. Our platform ensures you’re never out of the loop.

02

Multi-Carrier Compatibility

Seamlessly track packages from various carriers in one place. Eliminate the hassle of managing multiple tracking sites.

03

User-Friendly Platform

Experience an intuitive interface designed for ease of use. Navigate your tracking needs effortlessly with our technology.

Nova Track Logistics Returns Policy

At Nova Track Logistics, we aim to provide the highest level of service for your shipments. However, we understand that unforeseen issues may arise. Our returns policy is designed to ensure a smooth and transparent process for handling returns.

Eligibility for Returns

  1. Damaged Shipments: If your shipment is damaged during transit, you may file a return request within 7 days of delivery.
  2. Incorrect Delivery: If a package is delivered to the wrong address or contains incorrect contents, it is eligible for return or redelivery.
  3. Unclaimed Packages: Unclaimed shipments held at our facility for more than 30 days may qualify for return to the sender.

Conditions for Returns

  • The shipment must be in its original condition, with no tampering or misuse.
  • Proper documentation, including the tracking number and proof of delivery, must be provided.
  • For insured shipments, a claim must be filed before initiating the return process.

Return Process

  1. File a Request: Contact our customer support team at support@novatracklogistics.com or call us at ‪ +1 (323) 609-6653 with your tracking details and reason for the return.
  2. Review and Approval: Our team will review your request and confirm eligibility within 3 business days.
  3. Arrange Pickup or Drop-Off: Eligible returns can be scheduled for pickup or dropped off at the nearest Nova Track Logistics location.
  4. Resolution: Once the returned shipment is received and inspected, we will process redelivery or issue compensation (if applicable) within 5-7 business days.

Non-Returnable Items

  • Items prohibited for shipping as per our terms and conditions.
  • Shipments with incomplete or missing documentation.

Contact Us

For any questions or assistance with the returns process, reach out to our support team at:
📧 Email: support@novatracklogistics.com
📞 Phone: ‪+1 (213) 322-1066

At Nova Track Logistics, your satisfaction is our priority, and we are committed to resolving issues efficiently and professionally.

SERVICES

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SUPPORT

EMAIL: support@novatracklogistics.com

PHONE ‪ +1 (323) 609-6653

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